Caru Stews & Treats Cancellation, Return & Refund Policy

The following is applicable for United States retail orders only. Sorry, we do not ship to Canada at this time.

Upon acceptance of your shopping cart and the charges therein, the order may not be cancelled for any reason.

All unused/unopened items may be returned for a full refund of the product price within 30 days. We do not refund shipping charges, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

To obtain a Return Authorization Number (required) and the correct address to return merchandise to, please contact us at 855-330-CARU (2278), 8:30am – 5:30pm Eastern Time. Please tell us why you are returning our product, so that we can continue to improve our service.

For approved returns we will issue a credit to your charge card within 24 hours. In cases where we have shipped you an incorrect product, we will issue a UPS call tag to have the item picked up at our expense. We will also re-ship the corrected order to you at no additional charge.